Rapid Cortex

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Plans & monetization

Flexible Plans for Public Safety Agencies

Choose Rapid Cortex as a full command platform, RC Lite (API-only or add-on), or an enterprise deployment built around your agency’s needs. Pricing is based on agency size, usage, integrations, support level, and deployment requirements—monthly, annual, pilot, and government invoice options are available.

Rapid Cortex platform plans

Dispatcher, supervisor, and agency admin web applications with live incident workflows. Exact SKUs remain quote-based unless your Rapid Cortex administrator enables public pricing indicators in configuration.

Rapid Cortex Essential

Entry-level dashboard platform for small agencies and pilots.

Best for

  • Small cities
  • Small counties
  • Pilot programs
  • Agencies testing Rapid Cortex before a wider rollout

Key capabilities

  • Agency Admin, Dispatcher, and Supervisor dashboards
  • Basic incident workspace with AI incident summaries
  • Basic transcription and basic reporting
  • User management, agency settings, basic audit logs
  • Standard support and a limited monthly usage allowance

Investment

Pilot pricing available

Rapid Cortex Command

Full operational dashboard platform for dispatchers, supervisors, QA, reporting, and caller media.

Best for

  • Medium to large PSAPs
  • Counties and emergency management agencies
  • Production deployments that need QA and command visibility

Key capabilities

  • Everything in Essential, plus QA / Training and Executive / Reporting dashboards
  • IT / Security Admin dashboard and advanced supervisor monitoring
  • Translation, caller text/photo/video links, and advanced incident reporting
  • Operational Mapbox surfaces, LiveLocation (SMS GPS link), and Surge View related-call grouping when enabled for your rollout
  • Shift reports, compliance-ready audit logs, expanded usage, optional priority support

Investment

Custom pricing

Enterprise / Statewide

Custom deployment for large agencies, regional systems, and statewide public safety programs.

Best for

  • Statewide deployments
  • Large counties
  • Regional 911 networks
  • Enterprise public safety organizations

Key capabilities

  • Everything in Command plus multi-agency management and cross-agency reporting
  • Dedicated onboarding and custom integrations; optional AWS GovCloud deployment
  • Custom SLA, dedicated support options, security/compliance evidence support
  • Custom usage allowances and annual contract support

Investment

Contact sales

Capability comparison

Use this matrix to align internally on what belongs in your first deployment wave versus later phases. Your statement of work may include add-ons regardless of base tier when operations demand it.

  • Included
  • LimitedPartial in tier
  • Add-onAvailable as add-on
  • Not in base tier
CapabilityEssentialCommand (operational tier)Enterprise / Statewide
Core platform
Web application accessiBrowser access to dispatcher, supervisor, and admin surfaces.
Included
Included
Included
Role-based access controliRole-scoped permissions for dispatcher, supervisor, admin, and platform roles.
Included
Included
Included
Call handling / operations
AI-assisted intakeiAssistant support during call intake to structure information faster.
Included
Included
Included
Live transcriptioniLive transcription and transcript capture for the active session.
Included
Included
Included
Language / communication
Multilingual intakeiMultilingual support during intake, including text or voice as configured.
LimitedIncluded with limits
Included
Included
Live translationiTranslates caller or text-based communication into the operator’s working language during an active session.
Add-onAvailable as add-on
Included
Included
Media / evidence
Caller photo uploadiSecure photo collection from a caller for situational context.
Add-onAvailable as add-on
Included
Included
Live caller media streamingiLive streaming of caller media to authorized staff when integrated (not a substitute for field camera systems).
Add-onAvailable as add-on
Included
Included
Supervisor / QA
QA review toolsiSupervisor tools to review calls or sessions and document findings.
LimitedIncluded with limits
Included
Included
Team performance dashboardsiTeam-level performance dashboards for workload and quality indicators.
Add-onAvailable as add-on
Included
Included
Incident command / collaboration
Major incident managementiControls and context for large-scale or long-duration major incidents (ICS-style coordination, not a CAD replacement).
Not in base tier
Included
Included
Command dashboardiLeadership-style dashboard of incident, workload, and reliability signals the agency maps to its needs.
Not in base tier
Included
Included
Situational awareness & CAD intelligence
LiveLocation caller location (SMS GPS link)iSMS time-limited secure link so callers can share approved GPS context with an incident.
Add-onAvailable as add-on
Included
Included
Operational maps (Mapbox workspace)iDark-theme embedded Mapbox views aligned with Rapid Cortex command surfaces.
Add-onAvailable as add-on
Included
Included
Reliability / technical operations
Monitoring integrationsiConnect metrics and health from external systems into a unified operational view (where enabled).
Add-onAvailable as add-on
Included
Included
Reliability reportingiReliability and incident report packs for reviews with IT and leadership.
Not in base tier
Included
Included
Deployment / support
Standard onboardingiIncluded onboarding playbooks, training slots, and cutover support within standard scope.
Included
Included
Included
Integration assistanceiEngineering and solution support for third-party and CAD-adjacent integrations (vendor-specific).
LimitedIncluded with limits
Included
Included

Ways to Pay

Rapid Cortex supports annual contracts, pilots, purchase orders, invoice billing, and custom enterprise agreements. Government teams route procurement through contracting offices, PO references, and structured statements of work.

Pilots & renewals

Phased pilots and term renewals align to agency budget cycles. Activation and true-ups are coordinated through authorized procurement workflows—Rapid Cortex does not process public self-service card payments here.

Purchase order & invoice

Cities, counties, state programs, and emergency management departments often procure through PO references, Net-30 / Net-45 schedules, quarterly usage summaries, or annual invoicing rhythms.

Custom enterprise

Dedicated environments, phased integrations, SLA-backed support, milestone implementation fees, and usage true-ups belong in a negotiated statement of work.

RC Lite is a separate API product from the dashboard tiers above: contract it standalone for integrations only, or add API capability on top of Command or Enterprise with the API Access add-on. See also vendor integrations. Exact pricing stays quote-based unless your administrator publishes numbers.

Optional add-ons

Extend your deployment with packages that match your CAD vendor, geography, compliance posture, and sustainment model. Each add-on is scoped and contracted separately so procurement stays transparent.

  • CAD Integration

    CAD-ready incident export, agency-specific CAD mapping, optional manual review before submission, CAD submission audit logs, integration health monitoring, and error/retry handling.

  • AI / Call Intelligence

    AI incident summaries, risk cues, classification suggestions, dispatcher support prompts, supervisor alerting, and QA comparison between transcripts and summaries where policy permits.

  • Transcription / Translation

    Recorded and live-aligned speech workflows, prioritized language pairs, bilingual summaries, and translation audit artifacts for operational review.

  • Caller Text, Photo, and Video

    Caller SMS workflows, uploads, live video session support, agency media controls, and evidence-aligned retention tuning.

  • Supervisor / QA

    Silent supervisor assist, QA review workflows, coaching notes, assignments, scorecards where enabled, and performance trend summaries.

  • API Access add-on

    Adds secure external REST access on top of Rapid Cortex Command or Enterprise when you already run the operational web dashboards—OAuth clients, webhooks, sandbox vs production tiers, metering, audit artifacts. For integrations that never adopt those dashboards, use the RC Lite standalone product instead.

  • Premium Support

    Priority response pathways, expanded coverage windows, dedicated onboarding acceleration, quarterly system reviews, and training refresh lanes.

  • Onsite Deployment / Training

    Onsite onboarding and role-based training lanes for admins, dispatch, supervisors, QA, IT/security, and supervised go-live support.

Implementation, onboarding, and how scope drives investment

Rapid Cortex is priced as a mission-critical operations platform—not a flat per-seat SaaS SKU. What you invest reflects the real surface area of your deployment: how many people rely on it under peak load, how many sites and integrations must stay in sync, and how stringent your compliance and retention rules are.

Every production rollout includes scoped onboarding and deployment planning so ECC leadership, IT, and procurement share the same milestones. We align modules to your first operational window, then phase advanced capabilities as governance and training keep pace—without hiding integration work inside an opaque monthly line.

Factors we align in discovery

  • Number of console positions and concurrent operators
  • Number of physical sites and jurisdictions on the platform
  • Agency size, call volume, and seasonal peaks
  • Deployment complexity (greenfield, migration, or hybrid)
  • Enabled modules and phased rollout sequence
  • Integration requirements (CAD, GIS, identity, logging, and partner systems)
  • Support level, response windows, and escalation expectations
  • Retention, storage, and evidence-handling policies

Government, statewide, and large-agency procurement

Rapid Cortex is built for agencies that answer to councils, boards, and oversight bodies. Our sales motion is procurement-friendly: documented packaging, clear module boundaries, pilots and phased rollouts, multi-site and regional deployment planning, and optional custom security and compliance review aligned to CJIS-aware expectations.

  • Structured statements of work with explicit integration and training deliverables.
  • Executive demos and stakeholder walkthroughs for command, IT, and legal reviewers.
  • Implementation planning that respects cutover windows and mutual aid partners.

Frequently asked questions

Straight answers for public safety IT, comms leadership, and procurement teams.

Why are prices not listed publicly?

Public safety and regional programs rarely fit a one-size catalog. Scope depends on seats, sites, modules, integrations, support tier, and retention requirements. We publish packaging here so teams can align on capability; numbers land in a procurement-friendly quote after discovery.

How is Rapid Cortex scoped for our agency?

We run a structured discovery with IT, comms leadership, and operations. That yields a deployment plan: which modules go live first, which integrations are phased, and how training and cutover are sequenced. The goal is operational fit—not a generic SKU checkout.

Do you offer pilots?

Yes. Many agencies begin with a bounded pilot on Essential packaging, then expand modules and sites as confidence and governance milestones are met.

Can Rapid Cortex support multiple centers or agencies?

Command tiers are built for heavier multi-team operational load. Enterprise / Statewide adds multi-site and multi-agency architecture, coordinated procurement, and rollout governance across jurisdictions.

What payment options exist for agencies and vendors?

Rapid Cortex supports monthly subscriptions where appropriate through secure card billing, alongside annual contracts, purchase orders, Net-30/45 invoice workflows, pilot programs, and custom enterprise agreements. RC Lite is invoiced separately as its own integration product (API-only). If you already run Command or Enterprise dashboards, API Access can be added onto that subscription instead.

Are integrations included?

Standard integration assistance is reflected in the comparison table by tier. Deep CAD, radio, or vendor-specific work is typically scoped as add-on integration packages so dependencies and acceptance tests are explicit.

Is onboarding required?

Every production rollout includes scoped onboarding and deployment planning. Premium onboarding expands cutover support, training depth, and hypercare windows—especially for Command and Enterprise programs.

Do you support custom deployments?

Enterprise / Statewide engagements routinely include private or isolated deployment options, custom security and compliance review, and tailored architecture. Command customers may add elements à la carte as their program matures.

Do you offer training for dispatchers, supervisors, and admins?

Yes. Training paths are role-specific: call-taking and dispatch workflows, supervisor QA and coaching, and admin configuration. Delivery format and hours are set during onboarding so your floor leads own sustainment.

Ready to see Rapid Cortex in action?

Schedule a tailored walkthrough to explore the right deployment for your agency, center, or regional command environment. We will meet you at the depth your operations require—no bait-and-switch tiers, and procurement through agency-approved channels only.

Already working with us?

Sign in to your jurisdiction workspace and open the live app — the operations manual is available from the top bar after you sign in.

Rapid Cortex console access is available from approved desktop workstations only.