Home/Plans
Plans & monetization
Choose Rapid Cortex as a full command platform, RC Lite (API-only or add-on), or an enterprise deployment built around your agency’s needs. Pricing is based on agency size, usage, integrations, support level, and deployment requirements—monthly, annual, pilot, and government invoice options are available.
Dispatcher, supervisor, and agency admin web applications with live incident workflows. Exact SKUs remain quote-based unless your Rapid Cortex administrator enables public pricing indicators in configuration.
Entry-level dashboard platform for small agencies and pilots.
Best for
Key capabilities
Full operational dashboard platform for dispatchers, supervisors, QA, reporting, and caller media.
Best for
Key capabilities
Investment
Custom pricing
Custom deployment for large agencies, regional systems, and statewide public safety programs.
Best for
Key capabilities
API product
Rapid Cortex is the full web dashboard platform for PSAP operations. RC Lite is separate: API credentials, REST endpoints, webhooks, and the RC Lite portal only—no dispatcher, supervisor, QA, responder, executive, or agency admin applications.
RC Lite is billed and entitled separately from Rapid Cortex Essential, Command, and Enterprise. Existing platform customers can add the API Access add-on instead of buying RC Lite as a standalone SKU.
Use this matrix to align internally on what belongs in your first deployment wave versus later phases. Your statement of work may include add-ons regardless of base tier when operations demand it.
| Capability | Essential | Command (operational tier) | Enterprise / Statewide | RC Lite |
|---|---|---|---|---|
| Core platform | ||||
| Web application accessiBrowser access to dispatcher, supervisor, and admin surfaces. | IncludedIncluded | IncludedIncluded | IncludedIncluded | Not in base tier |
| Role-based access controliRole-scoped permissions for dispatcher, supervisor, admin, and platform roles. | IncludedIncluded | IncludedIncluded | IncludedIncluded | LimitedIncluded with limits Service-account and API credential scopes only |
| Call handling / operations | ||||
| AI-assisted intakeiAssistant support during call intake to structure information faster. | IncludedIncluded | IncludedIncluded | IncludedIncluded | LimitedIncluded with limits |
| Live transcriptioniLive transcription and transcript capture for the active session. | IncludedIncluded | IncludedIncluded | IncludedIncluded | IncludedIncluded |
| Language / communication | ||||
| Multilingual intakeiMultilingual support during intake, including text or voice as configured. | LimitedIncluded with limits | IncludedIncluded | IncludedIncluded | LimitedIncluded with limits |
| Live translationiTranslates caller or text-based communication into the operator’s working language during an active session. | Add-onAvailable as add-on | IncludedIncluded | IncludedIncluded | IncludedIncluded |
| Media / evidence | ||||
| Caller photo uploadiSecure photo collection from a caller for situational context. | Add-onAvailable as add-on | IncludedIncluded | IncludedIncluded | IncludedIncluded |
| Live caller media streamingiLive streaming of caller media to authorized staff when integrated (not a substitute for field camera systems). | Add-onAvailable as add-on | IncludedIncluded | IncludedIncluded | Add-onAvailable as add-on |
| Supervisor / QA | ||||
| QA review toolsiSupervisor tools to review calls or sessions and document findings. | LimitedIncluded with limits | IncludedIncluded | IncludedIncluded | LimitedIncluded with limits |
| Team performance dashboardsiTeam-level performance dashboards for workload and quality indicators. | Add-onAvailable as add-on | IncludedIncluded | IncludedIncluded | Not in base tier |
| Incident command / collaboration | ||||
| Major incident managementiControls and context for large-scale or long-duration major incidents (ICS-style coordination, not a CAD replacement). | Not in base tier | IncludedIncluded | IncludedIncluded | Not in base tier |
| Command dashboardiLeadership-style dashboard of incident, workload, and reliability signals the agency maps to its needs. | Not in base tier | IncludedIncluded | IncludedIncluded | Not in base tier |
| Situational awareness & CAD intelligence | ||||
| LiveLocation caller location (SMS GPS link)iSMS time-limited secure link so callers can share approved GPS context with an incident. | Add-onAvailable as add-on | IncludedIncluded | IncludedIncluded | Not in base tier |
| Operational maps (Mapbox workspace)iDark-theme embedded Mapbox views aligned with Rapid Cortex command surfaces. | Add-onAvailable as add-on | IncludedIncluded | IncludedIncluded | LimitedIncluded with limits |
| Reliability / technical operations | ||||
| Monitoring integrationsiConnect metrics and health from external systems into a unified operational view (where enabled). | Add-onAvailable as add-on | IncludedIncluded | IncludedIncluded | IncludedIncluded |
| Reliability reportingiReliability and incident report packs for reviews with IT and leadership. | Not in base tier | IncludedIncluded | IncludedIncluded | LimitedIncluded with limits |
| Deployment / support | ||||
| Standard onboardingiIncluded onboarding playbooks, training slots, and cutover support within standard scope. | IncludedIncluded | IncludedIncluded | IncludedIncluded | IncludedIncluded |
| Integration assistanceiEngineering and solution support for third-party and CAD-adjacent integrations (vendor-specific). | LimitedIncluded with limits | IncludedIncluded | IncludedIncluded | IncludedIncluded |
Rapid Cortex supports annual contracts, pilots, purchase orders, invoice billing, and custom enterprise agreements. Government teams route procurement through contracting offices, PO references, and structured statements of work.
Phased pilots and term renewals align to agency budget cycles. Activation and true-ups are coordinated through authorized procurement workflows—Rapid Cortex does not process public self-service card payments here.
Cities, counties, state programs, and emergency management departments often procure through PO references, Net-30 / Net-45 schedules, quarterly usage summaries, or annual invoicing rhythms.
Dedicated environments, phased integrations, SLA-backed support, milestone implementation fees, and usage true-ups belong in a negotiated statement of work.
RC Lite is a separate API product from the dashboard tiers above: contract it standalone for integrations only, or add API capability on top of Command or Enterprise with the API Access add-on. See also vendor integrations. Exact pricing stays quote-based unless your administrator publishes numbers.
Extend your deployment with packages that match your CAD vendor, geography, compliance posture, and sustainment model. Each add-on is scoped and contracted separately so procurement stays transparent.
CAD-ready incident export, agency-specific CAD mapping, optional manual review before submission, CAD submission audit logs, integration health monitoring, and error/retry handling.
AI incident summaries, risk cues, classification suggestions, dispatcher support prompts, supervisor alerting, and QA comparison between transcripts and summaries where policy permits.
Recorded and live-aligned speech workflows, prioritized language pairs, bilingual summaries, and translation audit artifacts for operational review.
Caller SMS workflows, uploads, live video session support, agency media controls, and evidence-aligned retention tuning.
Silent supervisor assist, QA review workflows, coaching notes, assignments, scorecards where enabled, and performance trend summaries.
Adds secure external REST access on top of Rapid Cortex Command or Enterprise when you already run the operational web dashboards—OAuth clients, webhooks, sandbox vs production tiers, metering, audit artifacts. For integrations that never adopt those dashboards, use the RC Lite standalone product instead.
Priority response pathways, expanded coverage windows, dedicated onboarding acceleration, quarterly system reviews, and training refresh lanes.
Onsite onboarding and role-based training lanes for admins, dispatch, supervisors, QA, IT/security, and supervised go-live support.
Rapid Cortex is priced as a mission-critical operations platform—not a flat per-seat SaaS SKU. What you invest reflects the real surface area of your deployment: how many people rely on it under peak load, how many sites and integrations must stay in sync, and how stringent your compliance and retention rules are.
Every production rollout includes scoped onboarding and deployment planning so ECC leadership, IT, and procurement share the same milestones. We align modules to your first operational window, then phase advanced capabilities as governance and training keep pace—without hiding integration work inside an opaque monthly line.
Rapid Cortex is built for agencies that answer to councils, boards, and oversight bodies. Our sales motion is procurement-friendly: documented packaging, clear module boundaries, pilots and phased rollouts, multi-site and regional deployment planning, and optional custom security and compliance review aligned to CJIS-aware expectations.
Straight answers for public safety IT, comms leadership, and procurement teams.
Public safety and regional programs rarely fit a one-size catalog. Scope depends on seats, sites, modules, integrations, support tier, and retention requirements. We publish packaging here so teams can align on capability; numbers land in a procurement-friendly quote after discovery.
We run a structured discovery with IT, comms leadership, and operations. That yields a deployment plan: which modules go live first, which integrations are phased, and how training and cutover are sequenced. The goal is operational fit—not a generic SKU checkout.
Yes. Many agencies begin with a bounded pilot on Essential packaging, then expand modules and sites as confidence and governance milestones are met.
Command tiers are built for heavier multi-team operational load. Enterprise / Statewide adds multi-site and multi-agency architecture, coordinated procurement, and rollout governance across jurisdictions.
Rapid Cortex supports monthly subscriptions where appropriate through secure card billing, alongside annual contracts, purchase orders, Net-30/45 invoice workflows, pilot programs, and custom enterprise agreements. RC Lite is invoiced separately as its own integration product (API-only). If you already run Command or Enterprise dashboards, API Access can be added onto that subscription instead.
Standard integration assistance is reflected in the comparison table by tier. Deep CAD, radio, or vendor-specific work is typically scoped as add-on integration packages so dependencies and acceptance tests are explicit.
Every production rollout includes scoped onboarding and deployment planning. Premium onboarding expands cutover support, training depth, and hypercare windows—especially for Command and Enterprise programs.
Enterprise / Statewide engagements routinely include private or isolated deployment options, custom security and compliance review, and tailored architecture. Command customers may add elements à la carte as their program matures.
Yes. Training paths are role-specific: call-taking and dispatch workflows, supervisor QA and coaching, and admin configuration. Delivery format and hours are set during onboarding so your floor leads own sustainment.
Schedule a tailored walkthrough to explore the right deployment for your agency, center, or regional command environment. We will meet you at the depth your operations require—no bait-and-switch tiers, and procurement through agency-approved channels only.
Sign in to your jurisdiction workspace and open the live app — the operations manual is available from the top bar after you sign in.
Rapid Cortex console access is available from approved desktop workstations only.